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FAQ's

I need to contact Tactical Source.

You can contact one of our friendly customer service staff o (02) 9534 6650 or by visiting our contact us page and sending an email!

When will I receive my order?

TacSource offers three shipping options for your convenience. Standard Shipping (2-7 business days), Express Shipping (1-2 business days) and In Store Pick Up (Peakhurst NSW Warehouse Only). All orders placed before 1pm are despatched on the same day. For more detailed information on shipping please click here!

My order has not arrived.

If you are waiting for your order please check the tracking number we have emailed you. You can contact the couriers directly with the consignment number if you would like a more approximate ETA. If you have not received an email feel free to contact one of our staff members on (02) 9534 6650 or via email using the contact us page.

Can I track my order?

Yes you can! Log in to your account via our website and click on your order number. Alternatively, if your order has been sent, click on the link we have emailed you and hold on to this email until you receive your order.

I only received part of my order.

Sometimes our orders are shipped from our partner warehouses. Not to worry, the expected delivery time of your orders falls in line with our expected delivery dates so the parcels should arrive together or a day apart!

Do you ship overseas?

Yes we do! Some items are not available for international shipping. International shipping cost varies.

How do I return an item?

Returns at Tactical Source are easy! Please see the reverse side of your invoice for details on how to return your order. You can ask for an exchange, refund or store credit with us for the items being returned.

I need a product from a brand you carry that is not listed on your website. Can you source this?

We have access to thousands of products that are not listed on our website. If there is an item you are looking for from a brand we stock please feel free to contact us on (02) 9534 6650 or email us via our contact us page!

Can you source other products from brands not listed on your website?

Yes we can! Feel free to contact us on (02) 9534 6650 or email us via our contact us page!

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